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Duricoimaging FAQ

Where does my order ship from?

All orders ship from the Durico Imaging warehouse located in Orange County, CA.


Are inkjet papers available in rolls?

Yes.  Please choose from our roll selection listed on the main website page.


Can I print on both sides of my paper?

Yes.  Our Premium Matte Duo and Premium Pearl Lustre Duo were made to be printed on both sides.


Do you charge sales tax?

Yes.  We have a tax nexus in California, so a sales tax will be added to any order that has a delivery address within the state of California. If you have a California Resale Permit and would like to be exempt from sales tax, please send a copy of your permit to and we will take care of it.


How long does it take to process the order?

We generally process all orders in 1-2 business days.


What shipping options do you offer for inkjet paper orders?

 We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days, while expedited shipping delivers within 1-3 business days.


How much does shipping cost for inkjet paper purchases?

Shipping costs vary based on the weight of the order and the selected shipping option. You can view the shipping cost during the checkout process before making a payment.


Can I track my inkjet paper shipment once it's been dispatched?


Yes, you will receive a tracking number once your inkjet paper order has been dispatched. You can use this tracking number to monitor the shipment's progress. The tracking information is generally sent to your email address used during check-out process.


What carriers do you use for shipping inkjet paper?

We work with reputable carriers for shipping inkjet paper orders. The carrier used depends on your location and the shipping method selected. Unfortunately, we cannot accommodate specific carrier requests.


What is your return policy if the inkjet paper arrives damaged during shipping?

In the rare event that your inkjet paper arrives damaged, please contact our customer service within 48 hours of receipt. We will arrange for a replacement or refund and guide you through the return process.


Website use questions

Can I see my previous orders?

Yes. If you have created and used an account for ordering, you can access your order history by clicking on your name on the top-right corner or by clicking here. If you haven’t created an account, there is a link to your order page in the order confirmation email that we sent you after checkout.


Can I edit my account?

You can edit your address by clicking on your name on the top-right corner or by clicking here. For any other changes, including changes to names or email address, please send an email to and we will make the necessary changes for you.


I forgot my account email or password. Can I look it up?

You can reset your password on the login page, or we can reset you password for you. Please send an email to if you can’t remember your email address associated with our website.


Is your online shopping secure?

Yes. Currently, all payments on are handled either by Shopify Payments or PayPal through their respective servers. Both payment methods are protected by a Secure Sockets Layer (SSL) connection. Your personal information is also held in a secure environment and we do not store any credit card information whatsoever.


Where do I go to contact you?

The best way to reach us is via email. Our main contact email address is Or you can give us a call at +1-714-521-7000. If we do not answer the call, please leave us a message, as we might not always be available at the office.