Duricoimaging FAQ

Where does my order ship from?

All orders ship from the Durico Imaging warehouse located Rancho Dominguez, CA.

 

Can I have a custom cut other than those listed on the site?

Please contact us for any custom cut inquiry.

 

Are inkjet papers available in rolls?

Yes.  Please chose from our roll selection listed on the main website page.

 

Can I print on both sides of my paper?

Yes.  Our Premium Matte Duo and Premium Pearl Lustre Duo were made to be printed on both sides.

 

Do you charge sales tax?

Yes.  We have a tax nexus in California, so a sales tax will be added to any order that has a delivery address within the state of California. If you have a California Resale Permit and would like to be exempt from sales tax, please send a copy of your permit to marketing@duricoimaging.com and we will take care of it. 

 

Website use questions

Can I see my previous orders?

Yes. If you have created and used an account for ordering, you can access your order history by clicking on your name on the top-right corner or by clicking here. If you haven’t created an account, there is a link to your order page in the order confirmation email that we sent you after checkout.

 

Can I edit my account?

You can edit your address by clicking on your name on the top-right corner or by clicking here. For any other changes, including changes to names or email address, please send an email to marketing@duricoimaging.com and we will make the necessary changes for you.

 

I forgot my account email or password. Can I look it up?

You can reset your password on the login page, or we can reset you password for you. Please send an email to marketing@duricoimaging.com if you can’t remember your email address associated with our website.

 

Is your online shopping secure?

Yes. Currently, all payments on DuricoImaging.com are handled either by Shopify Payments or PayPal through their respective servers. Both payment methods are protected by a Secure Sockets Layer (SSL) connection. Your personal information is also held in a secure environment and we do not store any credit card information whatsoever.

 

Where do I go to contact you?

The best way to reach us is via email. Our main contact email address is marketing@duricoimaging.com. Or you can give us a call at +1-714-521-7000. If we do not answer the call, please leave us a message, as we might not always be available at the office.

 

What shipping options do you provide?

We currently only use UPS Ground for shipping to the 48 contiguous states and Alaska and Hawaii. We will add other shipping options and destinations in the future. We provide free shipping for orders totaling more than $100 to the 48 contiguous states.

 

How many sample packs can I order?

One free sample pack for our 4x6 photo papers is allowed to each customer.